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Shop Policies

shop policies

Return & Refund Policy
Please contact us immediately if you are unhappy with a piece or have any concerns. We can’t guarantee that we can exchange or refund you for it, but we take great pride in our work and want every single customer to be satisfied with their purchase.  If you purchased a piece you are not 100% satisfied with follow these guidelines:
  1. Contact us within three days of receiving your order via email or phone (info@charcolandlace.com or 970.718.2525)
  2. The piece must be shipped back within 7 days of receiving your piece in the original condition and packaging in order to receive a refund. Buyers are responsible for all return shipping costs
  3. Custom pieces cannot be returned or exchanged-if you have concerns about your custom piece please reach out to us immediately so that we can discuss the options
Order Cancellation
I handcraft practical, yet beautiful jewelry pieces for hard working hands to be able to wear even through the toughest of days or the most magical evening date. It’s important to us that these memories and moments be passed down from one generation to the next.

A few years ago I would spend hours scouring the internet and boutiques searching for that perfect ring or Christmas present for my mom. That’s when I decided to start making my own jewelry for others in the same scenario to be able to find the perfect gem amongst the rubble. I love combining my Native American and ranching heritages in rugged, yet glowing designs, handcrafted with beauty and practicality in mind.
Shipping Policy
I handcraft practical, yet beautiful jewelry pieces for hard working hands to be able to wear even through the toughest of days or the most magical evening date. It’s important to us that these memories and moments be passed down from one generation to the next.

A few years ago I would spend hours scouring the internet and boutiques searching for that perfect ring or Christmas present for my mom. That’s when I decided to start making my own jewelry for others in the same scenario to be able to find the perfect gem amongst the rubble. I love combining my Native American and ranching heritages in rugged, yet glowing designs, handcrafted with beauty and practicality in mind.
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      info@charcoalandlace.com